On the other side, WebEx also provides state-of-the-art audio conferencing services using its PSTN feature. It can be done via desktop, mobile app, or dial-in number in case the user is on the move and facing an unstable internet connection. Microsoft Teams has multiple joining options for the participants for audio conferencing. It has some unique features such as real-time transcripts, voice commands, notes, and recorded transcripts, etc which are backed by WebEx’s strong AI which has evolved over the years. WebEx can support up to 200 participants in off-the-shelf packages. It is available in both desktop and mobile app versions. Teams can be used for video conferencing by up to 250 participants. Video Callsīoth the platforms provide a very good video conferencing experience. It also lets you organize online webinars which comes in handy when the focus of your communication requirement is primarily consulting or sales. You can use WebEx to communicate within your organization or outside as well. WebEx, on the other hand, is more preferred when your organization has a Cisco network. It also has cool features such as customized background and live captions which provide some edge. MS Teams, on one side, has a pretty simple interface and lets you schedule a meeting instantly or at a preferred slot. Microsoft Teams and WebEx, both have this basic feature as part of the solution. Eventually, it depends on what is your specific requirement that decides which is your preferred solution. Well, each platform has the basic virtual meetings feature and along with this, each has its own set of plusses and minuses. You might have also witnessed the dilemma of WebEx vs Microsoft Teams while deciding which solution is the best for you. The virtual communication market also has giants like Cisco and Microsoft with their platforms to cater to different needs of different users. At the end of the day, it comes down to parameters like organization size, cost, network security, features, and experience requirement that help an organization decide which option to go for.
Thankfully, there are many options available in the market for enterprises to choose from. Working from home has become the new normal these days and especially post the pandemic, organizations are enforced to explore virtual communication mediums to ensure employees are connected and engaged all the time. The globe has seen a paradigm shift in the last few years in terms of how businesses operate.
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